Sprint Review 3

Don't even get me started. Lets just say, if I could do it over again, I wouldn't. I spent a large portion of my evening on the phone with three customer service reps trying to get my bill straightened out - we are being charged for services we didn't order, request, or approve. We're still not getting Power Vision free. It was supposed to be free for both of us the first month. However, none of the Sprint employees could get Power Vision to work on our phones until recently. So our first free month, we didn't even have Power Vision on our phones! Jeremy's phone was credited for this month but it wasn't even for the correct Power Vision plan. My phone was not credited and I'm getting billed for video mail on top of it. Never asked for it, never ordered it, never used it. Our bill still isn't completely right but I finally gave up the fight. At least for tonight. Long enough to watch the news anyway....to hear them say that Sprint/Nextel has been illegally charging customers a "Texas Margin Fee Reimbursement" tax. I don't have the energy to check our bill for it.

On a brighter note, Jeremy has a rehearsal tonight so I turned off the heat, opened the windows, and turned the ceiling fans on....it's nice and cool in the house now. Just the way I like it.

~Tracy

Sprint Review 2

So we finally got our cell phone numbers transferred to our new cell phones only to discover we couldn't access our voice mail. Another call to Sprint, they fixed our voice mail and off we go. . . except we still can't access the internet (which is supposed to be free for one month - the month is almost up and we haven't used it yet). Jeremy had some free time because his school was closed due to "ice" so he went to the Sprint store to fix the internet issue. Three hours later and still no internet. Three days later, no internet. Finally, Sprint tech support called me and we got both phones working. It was not worth the effort, even if it is free. I have internet at work. I have internet at home. Do I really need a phone with internet access? I think not. Especially when it's not free anymore. I can't believe how much they charge for extras. Grrrr. I was checking our account and I discovered that they upgraded Jeremy's PCS Vision Plan (additional $5.00/month) without our permission or request. I am definitely not pleased with Sprint so far. I can't wait to get our second bill.

Back to the "ice" day. . . Houston pretty much closed for business for the day last Wednesday. Houston ISD closed so Jeremy's school did the same. My office didn't open until noon. Even if they did open in the morning, I wouldn't have been able to get there. . . all the ramps/exits were closed on the highways. I've never seen/heard anything like it. We didn't have any ice in Pearland but apparently Houston (and further north) had enough ice to cause problems on the road. Now, if we could just get some snow. I'm sure Oklahoma wouldn't mind sharing their snow.

Back to the phones, I really can't justify paying for a home phone and two cell phones. So, speak up now if you have any issues with me cancelling our home phone. Most people call us on our cell phones anyway. Except for telemarketers. They still call us at home. I won't miss them. If you need our cell phone numbers, email me at onetreefam at gmail dot com.

~T

Sprint Review

We finally got our new cell phones. We actually received our first bill before we received our cell phones. Talk about not happy. Strike one for Sprint. We were billed from the time we ordered our phones and it took longer than it should have to receive them. They also billed us for two activation fees which were supposed to be waived since I purchased online. Strike two. I called to politely complain (I don't get rude unless the person on the other end gets snippy first...). It took at least four attempts to complete a call to customer service. Either the automated system would drop my call or the person I was talking with disconnected the call (accidentally I'm sure). This should have been strike three but I was determined to get through to customer service. Finally, I got through and they waived the activation fees and credited our account for the first month's bill. I was amazed that he didn't give me any trouble. He just did it. So, if you are patient enough to get through to Sprint's customer service department they are actually very helpful. I transferred our numbers from T-Mobile last night. It was easy. I'm not sure I'm happy with my phone choice. It is very thin but is actually much bigger than my previous phone. The sound is very muffled as well. Almost as if the microphone is too good, it picks up all the background noise. I don't do well with background noise. I'm not sure I want to switch to another phone though. You have to enter all your contacts manually with Sprint. Talk about a pain. Some people didn't make the cut! Our calls are now free after 7 pm so feel free to give me a call after 7 pm!

Here's a picture of my phone:

Here's a picture of Jeremy's phone:

They are very similar but not identical...so we can tell them apart. Now you know all about our exciting new toys.

~Tracy